Privacy Policy

Who We Are

CT Home Furniture (also known as Chicco Thuli) is a bespoke furniture store located at 46 Sivewright Ave, Doornfontein, Johannesburg. We specialise in crafting high-quality, custom furniture using natural materials for homes and businesses.

Information We Collect

When you create an account or place an order with us, we collect the following personal information:

• Full name and surname
• Email address — used to create and manage your account and receive order updates
• Password — stored in encrypted form; we never store or view your password
• Phone number and physical or delivery address
• Messages and enquiries sent via WhatsApp or our contact form
• Products and preferences stored in local storage (Only seen and accessible by you)

How We Use Your Information

Your personal information is used solely to:

• Create and manage your user account
• Authenticate your login securely
• Process and fulfil cash-on-delivery furniture orders
• Send order confirmations and delivery updates to your email
• Respond to your enquiries and provide quotes
• Improve our website and customer experience
• Comply with legal obligations under POPIA

POPIA Compliance

CT Home Furniture processes personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). We only collect information that is necessary for legitimate business purposes, keep it secure, and do not retain it longer than required.

Sharing Your Information

We do not sell, rent, or share your personal information with third parties, except:

• When required by law or a court order
• With delivery partners who fulfil your order, who are bound by confidentiality obligations

Data Security

We take reasonable technical and organisational steps to protect your personal information from unauthorised access, loss, or misuse. Passwords are encrypted and never stored in readable form. However, no method of electronic transmission is 100% secure, and we cannot guarantee absolute security.

Your Rights & Data Deletion

Under POPIA, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Object to the processing of your information
• Request deletion of your account and all associated data

Cookies

Our website may use cookies to improve your browsing experience and keep you logged in. You can disable cookies in your browser settings, though this may affect some website functionality including account access.

Changes to This Policy

We may update this Privacy Policy from time to time. The most current version will always be available on our website. Continued use of our website after any changes constitutes your acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact our admin: